Transporter Code of Conduct

1. Professional Conduct

Transporters must:

• Treat Buyers, Sellers, and AgroCheckout staff with respect.
• Communicate clearly and professionally at all times.
• Avoid harassment, threats, or abusive behaviour.
• Follow all road safety, traffic, and transport laws.
• Maintain a clean, safe, and roadworthy vehicle.

2. Goods‑in‑Transit Protection Deposit

To protect Buyers and Sellers, AgroCheckout requires a Goods‑in‑Transit Protection Deposit for certain categories of goods.

Deposit Rules

• The deposit amount is displayed before accepting a job.
• The deposit is fully refundable once goods are successfully handed over at the final destination or hub.
• The deposit may be partially or fully withheld if:
  • Goods are lost, stolen, or tampered with.
  • Goods are damaged due to negligence.
  • The Transporter deviates from required procedures.
  • Evidence suggests misconduct or fraud.

Mandatory Visual Confirmation Requirement

Before accepting goods at pickup, the Transporter must:

• Visually confirm that the item being picked up matches the Seller’s approved photos or videos.
• Confirm that the weight and/or volume matches what the Seller and Buyer agreed on (where applicable).
• Verify weight using a mechanical scale supplied or approved by AgroCheckout.
• Record the confirmation using the AgroCheckout Evidence Record feature.
• Ensure the confirmation is captured with GPS metadata.
• Refuse pickup if the goods do not match the approved evidence.

3. GPS Tracking & Verification

Transporters must:

• Keep GPS enabled throughout the entire job.
• Use the AgroCheckout app for navigation and verification.
• Upload GPS‑tagged proof of pickup, hub transfers, and final delivery.
• Follow assigned or agreed routes unless safety requires deviation.
• Report any suspicious activity immediately.

GPS tampering, disabling location services, or falsifying evidence is strictly prohibited.

4. Handling of Goods

Transporters must:

• Inspect packaging before accepting goods.
• Refuse goods that are unsafe, leaking, contaminated, or poorly packaged.
• Handle goods with care to avoid damage.
• Keep goods secure during transit.
• Maintain separation between food and non‑food items where applicable.
• Protect goods from weather, theft, and contamination.

Transporters are responsible for goods from pickup until handover.

5. Pickup & Delivery Responsibilities

Transporters must:

• Arrive on time for pickup and delivery.
• Use the AgroCheckout app to confirm arrival.
• Capture GPS‑tagged photos of goods at pickup.
• Confirm anti‑tamper seals where applicable.
• Ensure goods match the Buyer‑approved inspection photos.
• Obtain confirmation at each hub transfer.
• Capture GPS‑tagged proof of delivery.

Failure to follow these steps may affect deposit refunds and platform standing.

6. No‑Show & Delay Policy

Transporters must:

• Notify Sellers or Buyers immediately if delayed.
• Provide GPS‑tagged proof if a Seller or Buyer is absent.
• Avoid repeated no‑shows or cancellations.

Repeated no‑shows may result in reduced job priority, temporary suspension, or permanent removal from the platform.

7. Legal Compliance

Transporters must comply with all applicable laws, including:

• Road traffic and safety laws.
• Goods transport regulations.
• Weight and load restrictions.
• Anti‑fraud and criminal laws.
• Local and national transport licensing requirements.

Transporters must not:

• Transport illegal goods.
• Participate in fraud or misrepresentation.
• Diversion of goods for personal gain.
• Engage in theft, tampering, or substitution.

AgroCheckout may report violations to law enforcement and provide GPS data, photos, communication logs, and identity information.

8. Crime Reporting & Cooperation

Transporters must report:

• Fraudulent behaviour.
• Suspicious Sellers or Buyers.
• Tampering or broken seals.
• Attempts to bribe or bypass procedures.
• Theft or diversion of goods.

Transporters agree to cooperate with:

• AgroCheckout investigations.
• Law enforcement inquiries.
• Insurance assessments.

9. Consequences of Violations

Violations of this Code may result in:

• Loss of Goods‑in‑Transit Deposit.
• Account suspension.
• Permanent removal from the platform.
• Reporting to authorities.
• Civil or criminal liability.

10. Transporter Integrity Score

AgroCheckout assigns each Transporter a Transporter Integrity Score to measure reliability, professionalism, and compliance with platform rules. This score is visible to Buyers and Sellers.

The score is based on:

• On‑time arrival for pickups and deliveries.
• GPS compliance throughout the job.
• Quality and completeness of evidence submitted.
• Careful handling of goods.
• No‑show rate.
• Feedback from Buyers and Sellers.

Transporters with higher scores receive priority access to jobs, better earnings potential, and increased trust across the marketplace.

11. Additional Transporter Conduct Requirements

To protect goods, users, and the integrity of the logistics chain, Transporters must also comply with:

• No carrying passengers during active jobs.
• No subcontracting or transferring jobs without AgroCheckout approval.
• No stopping at unapproved or suspicious locations unless required for safety.
• Mandatory rest periods for long‑distance routes to ensure safe driving.

Violations may result in suspension, loss of Integrity Score, or permanent removal.