Refund Policy

1. General Refund Eligibility

A Buyer will be eligible for a refund when any of the following conditions apply:

• Goods delivered do not match the Advert description.
• Goods are significantly damaged, spoiled, or unusable.
• Goods differ materially in quantity, quality, or grade.
• The Seller fails to provide goods at the agreed pickup time.
• A Transporter confirms a no‑show with GPS‑tagged evidence.
• Fraud, misrepresentation, or deception is suspected.

In addition, a Buyer will only be eligible for a refund if they follow AgroCheckout’s mandatory remote inspection and verification procedures as outlined below.

2. Mandatory Remote Visual Inspection

Before goods are dispatched, the Buyer must complete AgroCheckout’s step‑by‑step remote inspection process, which includes:

• Reviewing live or recorded visual evidence of each item purchased.
• Confirming the grade, appearance, and condition of the goods.
• Verifying that the goods match the Advert photos and description.

The Buyer must tap “Confirm” in the app to record their approval.

3. Mandatory Weight & Volume Verification

Where applicable, the Buyer must verify:

• Weight, shown on a mechanical scale supplied or approved by AgroCheckout.
• Volume, where relevant to the product type.
• That the measurement is demonstrated visually using a GPS‑enabled device.
• That the measurement is recorded using the AgroCheckout Evidence Record feature.

The Buyer must confirm they are satisfied with the weight and volume before dispatch.

4. Anti‑Tamper Sealing Verification

Where applicable:

• The Buyer will be shown a video of the goods prior to weighing.
• The Buyer will be shown the goods being sealed with anti‑tamper tags.
• The Buyer must confirm the seal ID or tag number.
• The Buyer must tap “Confirm” to approve the sealing process.

5. Transporter Pickup Verification

At the moment of pickup:

• The Buyer must visually confirm that the goods collected by the Transporter match the goods previously approved.
• The Transporter will upload GPS‑tagged pickup evidence.
• The Buyer must confirm the pickup evidence in the app.

Failure to complete this confirmation may affect refund eligibility.

6. Hub‑to‑Hub Transfer Verification

If goods pass through one or more hubs:

• The Buyer must visually confirm that the goods at each hub match the original approved photos.
• The Buyer must confirm the integrity of anti‑tamper seals.
• The Buyer must confirm the GPS‑tagged evidence of each transfer.

7. Expected Quality Degradation Over Long Distances

The Buyer acknowledges that:

• When goods travel long distances over multiple days, minor natural degradation in grade or freshness may occur.
• Such natural degradation does not qualify for a refund.
• Refunds apply only when degradation is significant, avoidable, or caused by Seller or Transporter negligence.

8. Final Eligibility Requirement

A Buyer will only be eligible for a refund if:

• All required confirmations were completed.
• All inspection steps were followed.
• All evidence was reviewed and approved at each stage.
• The Buyer did not ignore or skip any verification prompts.

Failure to follow the inspection workflow may void refund eligibility.